Mediation is a flexible process conducted confidentially in which I, as a trained neutral mediator, actively assist people and/or organisations to work towards a negotiated agreement of a dispute. This can be a useful process at both an informal stage of a dispute or at a formal stage. Both parties are in ultimate control of the decision to settle and the terms of resolution.
It can be a far more effective, plus a quicker and much cheaper, way of resolving issues than going through the courts. It can also reduce the associated stress and trauma, which can be the result of a lengthy legal dispute, for all parties.
Any form of dispute can be mediated; it does not necessarily need to be work or employee based; it an include business disputes, commercial disagreements and family matters.
I have seen mediation work, both personally and professionally; the difference it can make to all parties. It does need all parties to be willing to proactively participate in the process.